CONIX draws upon its extensive expertise and thorough understanding of all aspects of payment processing to provide solutions that meet your institution’s unique needs. Our services team works closely with our customers to integrate our products into their internal systems and workflows. As a result, CONIX delivers seamless, automated solutions that enable the most efficient use of valuable human resources.
CONIX offers operations consulting to help define, refine, and streamline your operations. Our consultants not only know our products, but they are experts in the payment processing business. Consultants can be engaged for a few days to scope out the effort for a new project or for an extended period to research a new line of business. Each of our consultants boasts a minimum of 20 years in the payment processing industry.
As a software provider, CONIX has a team of experienced developers that can be made available to you. Using current project methodology, we work with you to establish the scope of the project, build a schedule, establish acceptance criteria, develop test plans, and, of course, deliver a finished product. Our developers are equally adept at building solutions for a host environment or for a server-based requirement. They are not just software developers; they are also payment processing experts.
Our services team brings a wealth of expertise and experience to ensure the successful installation and use of our products. Our trained consultants work closely with our customers’ implementation teams to help them optimize the benefits of CONIX products for their institutions.
CONIX offers custom installation services. We can work with you to augment your current staff or perform the installation for you.
Have you found that payment processing experts are more difficult to find with each passing year? This rare breed of programmer has become increasingly more difficult to staff within the banking enterprise. Many banks now find that this critical resource is their most difficult staffing need. CONIX offers a Single Point of Contact (SPOC) service designed to relieve you of the day-to-day support requirements of your item processing platform. SPOC provides 24/7 support for your entire system, including associated third-party applications. The SPOC services guarantee timely platform upgrades, on-call support, and custom development services, while relieving you of the headaches associated with staffing from within.
We offer training tailored to the needs of our customers. Training classes can be arranged at a facility of your choosing. There is no better way to get the most from our industry-leading applications than by providing your staff with the proper training from CONIX experts.
CONIX can also provide training materials customized to reflect the bank’s implementation and use of our products. These materials provide education in the full capabilities of our systems.