Our focus is on building new and better ways to help financial institutions mitigate the risks associated with payments processing. We are committed to safeguarding financial institutions so they can take full advantage of the dynamic changes in the payment industry.
Our Detective Suite™ is an integrated set of risk management solutions that protect financial institutions and their customers from the risks associated with deposit account payments of all types, including RDC, mobile deposit, ACH, wire, debit card, and lockbox.
- Dupe Detective® is the de facto industry standard solution for enterprise duplicate detection and resolution. It is a Day 1, multi-channel, multi-bank solution that enables the resolution of duplicates prior to posting and sending transit payments for collection.
- Fraud Detective® intercepts fraudulent payments while there is still an opportunity to protect financial institutions and prevent their customers or banking partners from being affected. It not only replaces Day 2 legacy fraud tools, but also accelerates fraud protection and resolution into Day 1. Fraud Detective now provides real-time inquiry from teller stations and other financial institution systems.
- Risk Detective™ provides real-time rating of customer eligibility. Risk Detective collects and analyzes risk factors for all deposit accounts associated with each of your institution’s customers. To provide the most accurate assessment possible, the solution takes both historical and same-day activity across payment channels into consideration. Risk Detective also provides real-time inquiries and ongoing assessment to notify the financial institutions of a customer’s potential change in status.
Detective Suite solutions share a common infrastructure that includes components essential to high-efficiency systems that adapt easily to changing business requirements.
- Shared Database – The systems operate on a common database. This maximizes operational efficiency while minimizing support and hardware expense.
- Shared Processes – Detective Suite solutions share many of the same processes, including incoming file management, business-rule processing, exception review, and downstream exporting. Sharing processes simplifies and streamlines payment processing.
- Multi-Channel Support – Today’s payment environment demands solutions that consolidate processing across payment channels. Detective Suite products process payments from all sources including image exchange, RDC, mobile capture, ACH, and traditional check systems. Our solutions integrate with virtually every major item processing platform.
- User-Defined Business Rules – The Detective Suite business rule engine empowers financial institutions to tweak their risk management operations for maximum efficiency. Its menu-driven interface makes it simple to define and modify business rules dynamically.
- Workflow Integration – We draw upon our extensive expertise and thorough understanding of all aspects of payment processing to provide a solution that meets your institution’s unique needs. By integrating our solutions into your bank’s internal systems and workflows, we deliver seamless, automated systems that enable the most efficient use of valuable human resources.
- Scalability – Detective Suite solutions are scalable to fit well into large or small installations.
- Multi-Bank Support –Detective Suite solutions adapt easily to cloud-based service environments. The Suite fully supports processing work for multiple financial institutions on the same system. This enables financial institutions and payment processors to provide the system as a service to other financial institutions.
- Web Interface – All Detective Suite user interfaces are web-based, providing secured access from anywhere across the enterprise.
- Automated Tracking & Reporting – Full audit reporting and tracking capabilities are provided for all system activities.
- Minimal support & hardware expense
- Streamlined workflow
- Increased accuracy and productivity